KUALA LUMPUR, Jan 30 -- Uniphore, an early conversation service automation category leader, is expanding its solution offerings by delivering an intelligent conversational digital assistant, akeira™ 2.0.
According to a statement, akeira helps automate conversations and reduce the cost of customer service for enterprises while providing a better customer experience. Akeira can handle simple transactional conversations which should not require a human agent in the first place. They make suggestions during a call, proactively look up information and can take actions. Uniphore’s automated digital agents resolve issues in real time, with the capability to seamlessly hand back to a human, any time. The intelligent solution can build out a digital virtual assistant on existing interactive voice response channels, web chat and mobile app channels to interact with the customers answering or responding to a wide range of questions and requests. At the core of akeira is a new visual modeler. This easy-to-use interface gives administrators the ability to design and deploy entire conversations from start to finish, in a few minutes. The virtual assistant is multi-lingual, supporting global languages and flexible deployment options whether it is on cloud or on premise. Uniphore aims to disrupt an outdated customer service model by bridging the gap between human and machine using voice, AI and automation. More details at https://www.uniphore.com/solution/akeira/ -- BERNAMA KUALA LUMPUR, Jan 21 -- Gojek, Southeast Asia’s leading technology platform has partnered The Trade Desk (TTD) to provide advertisers with unprecedented insight into the impact of their online advertising campaigns on offline sale to boost business growth.
This partnership marks the first Online to Offline (O2O) measurement solution in Southeast Asia, launching initially in Indonesia and expected to roll-out across other Southeast Asia markets this year, according to a statement. “We are delighted to partner with Gojek, as a pioneer of super app model, to deliver O2O measurement in Southeast Asia. Analysing offline attribution has been an aspiration for marketers everywhere. Given Gojek’s footprint and innovation mindset, we can now make that goal a reality,” said The Trade Desk senior vice-president, Mitch Waters. Gojek will work together with TTD to measure the impact of online advertising using Gojek’s actual in-store purchase transactions instead of cookie-based data, correlating purchases made on and offline using Gojek, with advertising served via TTD platform. This will include both purchases made within the Gojek app, such as the food delivery service, GoFood as well as in-store transactions with merchants who accept GoPay. Marketers will be able to link sales with advertising campaigns, harnessing offline attribution capability to gain unmatched insight on the effectiveness of their advertising campaigns. TTD is a global advertising technology leader that empowers buyers of advertising. Through its self-service, cloud-based platform, ad buyers can create, manage and optimise digital advertising campaigns across ad formats and devices. More details at https://www.thetradedesk.com. -- BERNAMA KUALA LUMPUR, Jan 20 -- Evercore, the leading global independent investment banking advisory firm, has once again been recognised Best M&A Adviser in Singapore by The Asset magazine at its 2019 Triple A Country Awards ceremony in Hong Kong recently.
The annual awards, now in its 21st year, is Asia’s pre-eminent recognition for best-in-class institutions operating within the region, according to a statement. Evercore has received this award in four of the five years since 2015, the first full year that Evercore obtained its Capital Markets Services licence from the Monetary Authority of Singapore. Since its establishment, Evercore has advised on some of the largest, most complex and transformational transactions in Singapore, one of the world’s largest financial centres. “I am extremely proud of the growth of our Singapore business in the past five years and of the advice that we have provided to the largest corporates, government-linked institutions, prominent families, financial sponsors and businesses within the region,” said Evercore president and chief executive officer, Ralph Schlosstein. “We are confident that Evercore Singapore will remain a core pillar of the Firm, given its success and Singapore’s position as a key strategic hub for Asia.” Evercore provides conflict-free, expert advice to clients regarding the execution of key strategic initiatives, including cross-border transactions and the deployment of strategic capital. More details at www.evercore.com. -- BERNAMA |
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